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REFUND & REPLACEMENT POLICY

HomeRefund & Replacement Policy

We do not accept any product returns, but we will refund or replace products where provided in our Terms of Sale. Our Terms of Sale set out the circumstances in which you may receive a replacement product from us or cancel your contract with us and receive a refund. Any refunds or replacements due will be made in accordance with the provisions of this Refund and Replacement Policy.

Contacting us for the purpose of requesting a replacement or refund

To apply for a replacement product or to end your contract with us and apply for a refund where you have the right to do so under our Terms of Sale, please contact us online via the following link https://ambassadorfoods.com/contact-us or by emailing us at online@ambassadorfoods.com. Where you are seeking a replacement or refund for a product because of some deficiency in the product supplied, images of the product issue (for example, broken bag or product, quality or quantity issue) as well as an image of the manufacturing date must be submitted online or via email to the link or address given above. You are not required to provide images of the product issue where you are seeking a replacement or refund for other reasons, including where you are exercising your right to change your mind

Once you have submitted a refund or replacement request (together with images of the product issue where required), we will send you a confirmation email. In circumstances where you are seeking a refund or replacement of a product because of something we have done or are going to do, we will also notify you of the approval or rejection of your refund or product replacement. In circumstances where you are exercising your right to change your mind, we will also notify you of whether we have received your refund request within the required time period set out in the Terms of Sale.

If you are receiving a replacement of products, you will receive a confirmation of shipping.

How we will refund you

We will refund you the price you paid for the products including delivery costs, by the method you used for payment.

If you are exercising your right to change your mind the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

When will your refund be made?

We will make any refunds due to you as soon as possible.

If you are exercising your right to change your mind then your refund will be made within 14 days of you telling us you have changed your mind.

If we have notified you that we will provide a refund and you haven’t received a refund within 14 days of submitting your request for a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ambassadorfoods.com

Sale items

Sale items will only be refunded at the purchased amount.

Exchanges

We do not exchange items; we only replace items if they are defective, damaged or if they are of unsatisfactory quality. Please see above for information on how to request a replacement.